State of Connecticut Workers' Compensation Commission, John A. Mastropietro, Chairman
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ACROBAT HELP: Tips for Using our Online PDF Documents

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ACROBAT HELP Why Acrobat? Product Information Downloading and Installing Built-In Help

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Tips Frequently-Asked Questions E-Mail for Help

1
Our online PDF forms, newsletters, and publications require, at a minimum, the use of Adobe’s Acrobat 5 READER.
For more advanced functionality, such as the ability to save your information along with forms, you can also use Adobe’s Acrobat APPROVAL 5 program or the “full” ACROBAT 5 program.
We do not have WORD, WordPerfect, or other word processing file format versions available. You will get very frustrating results, if you try to use a word processor to access our online documents.
2
Uninstall old Acrobat READER(s) before installing a new one.
To “help” your computer know what’s going on, make sure that any version 4 or earlier Acrobat READER(s) are completely uninstalled first.
Read more about how to download and install the Acrobat READER.
3
Avoid using two different Acrobat software programs on a single computer.
While you can do this, your computer will periodically be confused as to which program to launch when you attempt to access a PDF file. In some circumstances, this may cause more severe problems.
If you need to run, for example, the “full” ACROBAT program and a READER, you can toggle between which of these two programs is launched by your computer through the operating system, such as by making configuration changes through My Computer in Windows environments.
If you run two Acrobat programs on a single computer, try if possible to make sure they are both the same version. Using a version 5 READER with a version 4 “full” ACROBAT can be tricky.
4
Make sure that you install your Acrobat READER.
It has happened that someone downloads the READER and has the icon on his desktop, but then forgets to actually perform the installation of the software.
Read more about how to download and install the Acrobat READER.
5
Make sure that you save your Acrobat READER installation file.
After you download an Acrobat READER from the Adobe website, save a copy of the downloaded file somewhere (on your computer or on a high-capacity storage disk), just in case you ever need to reinstall it.
6
If you’re having “unusual” or “strange” problems with our online PDF documents, try reinstalling the Acrobat READER.
Some people have reported various “unusual” problems trying to view and print our online PDF documents. These are few and far between, mostly unique and quirky situations, and could conceivably be caused by a number of different interrelated hardware and software conditions.
If you experience strange symptoms while trying to use our online PDF files and all else fails, we have found that it is usually a safe bet to (1) uninstall your READER, (2) shut your computer down completely, (3) power up again, and (4) reinstall the READER. This procedure does seem to fix some unexplained viewing and printing problems.
7
Be patient it takes time to access our PDF online documents.
When accessing one of our PDF documents online, there are a number of factors that determine how fast you actually receive the document. In most cases, our document files are relatively small in size, which results in fairly small download times. However, some documents are quite large and can take from 1 to 15 minutes to load.
We make every effort to keep document sizes small and to create the files for optimal web performance, but factors such as your computer’s internal performance capacity, your computer’s connection speed, your Internet Service Provider’s technical capabilities, the time of day and the general level of internet traffic at that time, and your browser type and version are all examples of factors that fundamentally affect how long you must wait for a PDF file to load, and all of these factors are completely out of our control.
8
Fill in forms offline.
Although you can fill in a PDF form while connected to the internet, we recommend you first save the form to your computer system and then fill it in “offline.” This will help prevent you from losing your information due to a network connection problem, power failure, accidentally clicking your browser’s “BACK” button, or similar unexpected occurrence. Having the form on your own computer will also allow you to use that form in the future without having to first connect to the internet.
Read more about how to save a PDF file.
9
Always use the ACROBAT toolbar, not the browser toolbar.
When accessing one of our PDF documents online, use the icons on the ACROBAT toolbar that appears in your browser, located below the browser toolbars. This special toolbar only appears when you access a PDF file, and can be recognized by its distinctive red letter A icon.
From the ACROBAT toolbar, you can save files, print, zoom in and out for improved viewing, and more!
10
When printing, use the following settings in the Print dialog box for best results with our PDF documents:
Make sure, on the right side of the Print dialog box, that: (1) Shrink oversized pages to paper size is not checked, and (2) Auto-rotate and center pages is checked.
Read more about how to print a PDF file.
11
Remember that YOU are responsible for properly filing forms.
As with all State of Connecticut forms and documents, you are responsible for the accuracy and completeness of all information that you provide.
The Adobe software programs that enable you to complete our online PDF forms (Acrobat READER, Acrobat APPROVAL, and the “full” ACROBAT program) provide no computation, validation, or verification of your information.
12
Signature blocks are not fillable via your keyboard.
All signatures, where required, must be hand written.
13
Online forms cannot be submitted electronically.
We do not accept electronic submission of documents.
You may fill out an online PDF form using your computer, and then print it. However, once you have printed out your completed form, it must be submitted in the same manner as agency forms completed by any other means (e.g., handwritten, typed), pursuant to applicable statutes and regulations.
14
Retain a printed copy of any screen-filled form for your own records.
Never mail the only copy. Make sure you maintain a complete set of records for your own use.
15
More help is available.
If you need additional help with using your Acrobat software, read our Built-In Help page.
If you’d like personal help, e-mail our webmaster.

ACROBAT HELP Why Acrobat? Product Information Downloading and Installing Built-In Help

View PDF Files Navigate PDF Files Fill Out Forms Print PDF Files Save PDF Files

Tips Frequently-Asked Questions E-Mail for Help

DISCLAIMER: The information on this page is provided as a public service, on an “as is” basis. Although every effort has been made to ensure that the information contained herein is accurate, reliable, and current, it is not a substitute for any information or documentation created or disseminated by Adobe Software or by any other party.

Neither the State of Connecticut nor the Workers’ Compensation Commission warrant the information contained herein to be fit for any particular purpose, and neither will be responsible for any adverse consequences resulting from your use of this information. BACK TO TOP

Workers’ Compensation Commission

Page last revised: October 6, 2004

Page URL: http://wcc.state.ct.us/download/acrohelp/pdftips.htm

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State of Connecticut Workers' Compensation Commission, John A. Mastropietro, Chairman
Home News RSS News QUICK Find Index Search E-Mail
General Information Glossary Law CRB Opinions Workers' Compensation Commission Downloadable Forms and Publications Links