State of Connecticut Workers' Compensation Commission, John A. Mastropietro, Chairman
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ACROBAT HELP: Frequently-Asked Questions

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ACROBAT HELP Why Acrobat? Product Information Downloading and Installing Built-In Help

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Tips Frequently-Asked Questions E-Mail for Help

1
Do you have a “WORD” version of your forms available?
No our online forms, newsletters, and publications are only available as PDF (Portable Document Format) files.
Click here to read why the Commission uses PDF for presenting its online documents.
2
Why is the State making me use this “new” version of Acrobat?
Version 5 of Adobe Software’s ACROBAT product line has been available since about mid-2001, so this version is nothing new. Like many other organizations, the Commission has upgraded to version 5 in order to take advantage of Acrobat’s accessibility features, as well as to stay current with other “new” technical capabilities that version 5 offers.
If you’re using an earlier version, upgrade now to version 5!
3
Why is the State making me buy software in order to use your website forms?
We’re not all of our online forms, newsletters, and publications are accessible by using the free Adobe Acrobat READER. This allows us to make our site materials available to the greatest number of potential customers.
It is possible to purchase other Acrobat software products that offer more functionality, if you require more advanced functionality, such as the ability to save your information along with forms. Even so, the cost is comparable to, or less than, the cost of purchasing word processing software.
Click here to learn more about Adobe ACROBAT software products available for your use.
4
I’m trying to get a form, but keep getting a blank screen what’s wrong?
You are probably not using a version 5 Acrobat Software program. Our newest online forms, newsletters, and publications are available only as Acrobat version 5 documents. To use them, you’ll need a version 5 Acrobat software program, such as Acrobat READER, Acrobat APPROVAL, or the “full” ACROBAT.
If you’re using an earlier version, upgrade now to version 5!
5
I’m trying to download the Professional Guide for Attorneys, Physicians, and Other Health Care Practitioners, but when I click on the link, nothing happens what should I do?
Please be patient: the Guide is a large file (503k) and may take some time (1 to 15 minutes) to load over a telephone line, depending on your computer’s connection speed, your Internet Service Provider’s technical capabilities, the time of day and the general level of internet traffic at that time, and a number of other factors.
Although most of our online forms, newsletters, and publications are relatively small in file size (and therefore load pretty quickly), there are a few others such as the Guide and the Information Packet that are quite large and will, therefore, take longer to load into your browser.
Another reason for the apparent problem is that some of our online documents go through periods where they are very popular and the web server can, at times, be attempting to “push” a document out to many individual customers simultaneously. For example, in its first month online the Guide was downloaded over 6,000 times!
6
The forms seem to be encrypted and I can’t view or download them what do I do?
Although our online forms, newsletters, and publications all contain encryption features for security purposes, those features do not interfere with Acrobat READER’s form fill-in or printing capabilities, if you are using the version 5 READER.
Upgrade now to version 5!
7
When I go to download the Acrobat 5 Reader, should I “check” the option for Search Capability or Accessibility Support?
Although it makes for a larger (and longer) download, it is generally worthwhile to “check” this additional capability, so you can search PDF documents, should the need arise.
Also, “check” this option to use Acrobat’s accessibility features.
8
I can’t seem to download or install the Acrobat Reader what’s wrong?
If you are connected to an employer’s computer network, you may not have the administrative rights to personally download software from the internet, or to install software onto your PC. Contact your IT department, computer support person, vendor, or other appropriate party for assistance.
[NOTE: Even if you are working on a single, non-networked “stand-alone” PC, you may need to make sure that you have the proper administrative rights to download and install software, usually designated through the computer’s operating system.]
9
I downloaded and installed the version 5 Acrobat READER, but it looks like my computer is still using my old Acrobat 4 READER how do I get the new READER to work?
This usually happens when you download and install the new READER without first removing your old READER. If this is what you did, you will need to uninstall both your new READER and any old READER(s) you may have had on your computer.
After you have uninstalled all READER(s), new and old alike, completely shut down your computer. When you reboot it, install the new version 5 READER and it should then work fine for you.
10
Can I save a form onto my computer?
Yes, with the free Acrobat READER you can save a blank form: click on the little “floppy disk” icon on the Acrobat toolbar that appears within the browser.
Read more about how to save a blank form.
11
Can I save a form with my typed information?
Yes, but not with the free Acrobat READER to save forms with your own typed-in information, you’ll need either the Acrobat APPROVAL program (list price $39) or the “full” ACROBAT program (list price $249).
Click here to learn more about Adobe ACROBAT software products available for your use.
12
I have the right software, but I still can’t seem to save a form why?
Make sure you have the “administrative rights” to save the file (for example, you may be able to save files to your own PC, but not to certain network drives or directories, resulting in the illusion that you can’t save a form). Contact your IT department, computer support person, vendor, or other appropriate party for assistance.
[NOTE: Even if you are working on a single, non-networked “stand-alone” PC, you may need to make sure that you have the proper administrative rights to save files, usually designated through the computer’s operating system.]
13
Why do I get a blank, empty sheet of paper when I print a PDF file?
You probably used a browser print button (or “File>Print” from the main menu bar at the top of the browser). To print the form properly, click on the little “printer” icon on the Acrobat toolbar that appears within the browser.
Read more about how to print a PDF file.
14
When I click the little “printer” icon on the Acrobat toolbar to print my form, my information disappears and it just prints a blank form without any data in the form fields why?
You’re probably using an old version of the Acrobat READER.
Upgrade now to version 5!
15
I have the version 5 READER, but I still print a blank form what should I do?
After completing a fillable PDF form, click anywhere on the form outside of the form fields to “release” the cursor’s control. The form should now print just as you see it on your screen, with your information filled in as you have input it.
Read more about how to print a PDF file.
16
Can I submit a form electronically on your website?
No we do not accept electronic submission of documents.
Our online forms may be filled out using your computer, and then printed out. However, once you have printed out your completed form, it must be submitted in the same manner as agency forms completed by any other means (e.g., handwritten, typed), pursuant to applicable statutes and regulations.
17
Can I get hard copies of forms from the Commission?
Yes you may call 800-223-WORK (9675) toll-free in Connecticut, E-Mail Education Services, or write to the following address:

Education Services

Workers’ Compensation Commission

21 Oak Street, 4th Floor

Hartford, CT 06106-8011

Forms are also available at our eight District Office locations.

ACROBAT HELP Why Acrobat? Product Information Downloading and Installing Built-In Help

View PDF Files Navigate PDF Files Fill Out Forms Print PDF Files Save PDF Files

Tips Frequently-Asked Questions E-Mail for Help

DISCLAIMER: The information on this page is provided as a public service, on an “as is” basis. Although every effort has been made to ensure that the information contained herein is accurate, reliable, and current, it is not a substitute for any information or documentation created or disseminated by Adobe Software or by any other party.

Neither the State of Connecticut nor the Workers’ Compensation Commission warrant the information contained herein to be fit for any particular purpose, and neither will be responsible for any adverse consequences resulting from your use of this information. BACK TO TOP

Workers’ Compensation Commission

Page last revised: October 6, 2004

Page URL: http://wcc.state.ct.us/download/acrohelp/pdffaq.htm

Workers’ Compensation Commission Disclaimer, Privacy Policy and Website Accessibility

State of Connecticut Workers' Compensation Commission, John A. Mastropietro, Chairman
Home News RSS News QUICK Find Index Search E-Mail
General Information Glossary Law CRB Opinions Workers' Compensation Commission Downloadable Forms and Publications Links